Welcome to our online store!

Phone: 0121 233 1109
0
You have no items in your shopping cart.

0

×

Registration

Profile Informations

Login Datas

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

Return Policy

We The UPRAWR Mental Health Foundation will happily exchange and or refund the original purchase price on any product that once delivered to you is found to be faulty, defective or damaged. Please notify us immediately of any issues with your order giving full details to include proof of purchase, the contact details you used when making the original purchase and please return to us following the below instructions.

CONDITION OF RETURNED GOODS

You must take reasonable care of the goods whilst they are in your possession and such goods must be unused and returned in the original packaging and in the same condition as they were when received by you. Any security seals must be unbroken and any activation codes that came with the goods must be intact and unused.

  • In the case of media goods (including but not limited to; compact disc, vinyl, DVD, blu-ray and computer games) any shrink-wrap and/or any other packaging must be intact.
  • In the case of merchandise goods (including but not limited to; pop vinyl, mugs and bags), you may examine the goods as you would in a shop, but you must not use them. If the goods are encased in plastic blister packs or sealed packaging, these goods must be returned unopened and with the packaging intact. Where goods are able to be opened without breaking any seals, care must be taken not to damage any packaging. Goods must be repackaged in exactly the same way as they were when they were received by you.
  • In the case of clothing, the clothing may be worn only for as long as is absolutely necessary to ensure that the clothing is suitable. All clothing must be returned in the same clean and folded condition that they were in when they were received by you and any labels that were on the clothing must still be attached.
  • In the case of technology goods, you may examine the goods as you would in a shop, but you must not use them, or (where relevant) install them, set them up as if they were to be used, input any data or software, install batteries or connect them to mains power. If the goods are encased in plastic blister packs or sealed packaging, these goods must be returned unopened and with the packaging intact. Where goods are able to be opened without breaking any seals, care must be taken not to damage any packaging. Packaging must only be opened to the extent absolutely necessary and the goods must be repackaged in exactly the same way as they were when they were received by you.

RETURN OF GOODS CARRIAGE

If you choose to return any goods to us (including under your right to cancel), we shall not be responsible for any loss or damage to the goods while in transit and, for this reason, we recommend that you use a recorded delivery service. If returned goods are lost or damaged in transit, we reserve the right to charge you (or not to refund any monies attributable to) for such loss or damage.

REFUNDS

Once the goods are returned to us we shall refund to you, by the method that you used to pay for the original transaction, the amount in relation to the goods which the cancellation rights apply and within fourteen (14) days from the date we received the goods at our warehouse. This includes refunding the cost of delivery if you had paid any monies with regards to our least expensive standard delivery only. If you paid any delivery charges outside of our least expensive standard method of delivery, we shall not refund these costs. We may make a deduction from the refund for loss in value of any goods returned if the loss is the result of unnecessary handling by you.